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1.1 “App” refers to the Tonzii mobile application and any related websites or services.
1.2 “Provider” refers to the independent third-party individuals or entities offering personal services through Tonzii.
1.3 “User” or “You” refers to any individual who uses the app to request or receive transportation services.
1.4 “Tonzii” refers to the application, the developer, the administration, and the employees of the company.
2.1 Eligibility: You must be at least 18 years old and have the legal capacity to enter into a contract to use Tonzii. By using the app, you represent and warrant that you meet these eligibility criteria.
2.2 Account Registration: To use Tonzii, you must create an account. You agree to provide accurate and up-to-date information during the registration process and to keep your account credentials secure. You are solely responsible for any activity that occurs on your account.
2.3 Prohibited Activities: You agree not to engage in any illegal, fraudulent, or harmful activities while using the app. Additionally, you shall not attempt to interfere with the app’s proper functioning, including attempting to access accounts, systems, or data without authorization.
2.4 Miss use of the app can result in suspension from the platform, or a ban on use from Tonzii, at the sole discretion of the administration or developer.
3.1 Requesting a Service: When you request a service, Tonzii will connect you with a nearby Provider who may fulfill your request. However, Tonzii does not guarantee the availability of Providers at all times.
3.2 Service Acceptance: Providers have the discretion to accept or decline service requests. If a Provider declines your request, Tonzii will attempt to find an alternative match.
3.3 Reviews: You will be provided an opportunity to review the services which have been rendered by a Provider. These reviews will assist other Users as well as the administration in determining the suitability of the provider.
4.1 Fee Calculation: The fee for each service will be calculated based on distance, time, service provided and any additional charges as specified in the app. The estimated fee will be provided upon booking. If the scope of services changes after the service is booked, the provider has the ability to cancel the booking or adjust the fee charge.
4.2 Payment Authorization: By using Tonzii, you authorize the app to charge your chosen payment method for the total fee which includes the base fee, additional charges, applicable taxes, and any tips.
4.3 Refunds: In case of cancellation or any issue with the service, Tonzii may issue refunds in accordance with our Refund Policy.
5.1 Feedback: After each service, you have the option to rate and review the Provider. We encourage honest and fair feedback to maintain the quality of our services.
5.2 Inappropriate Content: You agree not to submit any content that is false, defamatory, offensive, or violates the rights of others. Tonzii reserves the right to remove any inappropriate content.
6.1 Limitation of Liability: Tonzii shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the app or services.
6.2 Disputes with Providers: Any disputes or issues with a Provider’s services must be resolved directly with the Provider. Tonzii will not be responsible for any such disputes.
6.3 Binding Arbitration: By use of this service you agree to arbitrate any and all disputes involving Tonzii or your use there of in _(city)____, __(state)_, with a mutually agreed certified arbitrator.
8.1 Termination by Tonzii: Tonzii reserves the right to terminate your access to the app for any reason, with or without notice.
8.2 Termination by You: You may stop using Tonzii at any time by deleting or suspending your account.
9.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflicts of law principles.
9.2 Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in the state of North Carolina.
1.1 “App” refers to the Tonzii mobile application and any related websites or services.
1.2 “Tonzii” refers to the company providing the app and service platform.
1.3 “User” or “Customer” refers to any individual who uses the app to request or receive services.
2.1 Eligibility: You must be at least 18 years old to use Tonzii as a service provider. By using the app, you represent and warrant that you meet these eligibility criteria.
2.2 Account Registration: To become a service provider on Tonzii, you must create an account and provide accurate and up-to-date information during the registration process. You are responsible for maintaining the security of your account and login credentials.
2.3 Background Checks: As a service provider, you consent to undergo background checks, including driving records and criminal history checks, to ensure compliance with safety standards.
You agree to provide to Tonzii all necessary information to complete a background investigation and to update the background investigation from time to time as required by Tonnzii.
That in the course of providing services, providers will gain access to customers’ homes. Because of the access provided Tonzii may request to run credit checks on providers. You agree to provide all necessary information to conduct a credit check.
Failure to provide the information, deemed by Tonzii, to be necessary to conduct required investigations will result in suspension from the platform.
You understand that you have a duty to self-report to Tonzii any criminal charges whether pending or fully adjudicated within 48 hours of the action or prior to providing any new services.
3.1 Accepting Service Requests: When you receive a service request from a User, you may choose to accept or decline the request based on your availability and location.
3.2 Service Fulfillment: If you accept a service request, you agree to provide safe and efficient services to the Customer.
3.3 Service Standards: As a service provider, you shall adhere to all applicable laws and regulations governing transportation services, including safety requirement standards.
4.1 Earnings: As a service provider, you will earn a fare for each completed service, which will be determined based on the service, distance, time, and additional charges, as specified in the app.
4.2 Payment Processing: Tonzii will facilitate the collection of fares from Users and the distribution of earnings to service providers via the app.
4.3 Disputes: In case of any payment disputes, Tonzii will mediate between the parties to resolve the issue fairly
5.1 Feedback: After each service, Users may rate and review your performance. You acknowledge that these ratings and reviews may affect your standing as a service provider on Tonzii.
5.2 Inappropriate Content: Users are not allowed to submit false, defamatory, offensive, or inappropriate content in their reviews. Tonzii reserves the right to remove any such content.
5.3 User Reviews: You have a duty to report to Tonzii any actions by a User that are inappropriate or a violation of the terms of use.
6.1 Insurance Coverage: You are responsible for maintaining valid and adequate insurance coverage required for the specialty area of your service. You agree to list Tonzi as an additional insured on said policy.
6.2 Limitation of Liability: While Tonzii strives to provide a reliable platform, we shall not be liable for any damages, injuries, or losses arising from your use of the app or services.
8.1 Termination by Tonzii: Tonzii reserves the right to terminate your access to the app and services for any reason, with or without notice.
8.2 Termination by You: You may stop using Tonzii as a service provider at any time by deactivating your account.
9.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflicts of law principles.
9.2 Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in the state of North Carolina.
10.1 You agree to provide services that are beneficial in nature to the clients.
10.2 You agree that you will not provide any services that are immoral, illegal, or reflect negatively upon Tonzii.
10.3 Failure to adhere to the restriction of use will result in termination from the platform and a restriction on your ability to enroll.
11.1 Any disputes that arise for the use of Tonzii, payment for services, or terms of use shall be mediated in the State of North Carolina by a mediator approved by the Courts of North Carolina. This administrative remedy must be fully exhausted before any action may be brought in the Courts.
11.2 Parties hereto agree that the Laws of the State of North Carolina shall be proper regardless of the Conflicts of law.
11.3 You agree that the Courts of the state of North Carolina are the proper jurisdiction and venue for the resolution of any disputes with Tonzii.
Thank you for using Tonzii! If you have any questions or concerns, please contact our support team at info@tonzii.com (910) 916-0638
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